Telephone: 0034 952 382 767
Address: San Miguel street, 9. 29620, Torremolinos, Málaga (Spain).
REFUND AND EXCHANGE POLICY
Legal policy for discontinuing the purchase:
The buyer will have a period of 14 natural days from the moment the order reception was sent to solve the contract and make the refund of the acquired product (except when the product is one of those products that are excluded from the right of withdrawal, go to bottom of page).
The seller will communicate to the vendor within the period stipulated and for any other way, the avoidance practice of the contract.
The order sent back will be collect by Maurice Boutique and will be delivered with the delivery note and an invoice sent by the vendor, where you will have to pay the refund fees. You will be refunded for the product purchased by the same method you paid for it, less shipping costs.
If the refundable product has got any fault, the vendor will be responsible to refund or repair it (except of those that the product acquired on the website counts on the manufacturer guarantee and in that case the client should follow the progress and conditions by the manufacturer).
SIZE AND COLOR EXCHANGES:
Moreover the discontinuing right legally to the consumers and users during the 14 natural days period from the delivery date of the order product can be able to change the size and color of the items (subject to availability in stock) all products apart from those mentioned on next section. In this case the order will be collected by Maurice Boutique and will be sent with the delivery note sent by the vendor. Maurice Boutique will proceed to send the same item in different size or color, in charge of direct refundable costs and giving a new order to the buyer. For this reason you should show your right through the disclaim form we provided you.
EXCEPTIONS FOR DISCONTINUING RIGHTS AND/OR EXCHANGE
The following products are excluded from returns:
- Personalized items
Requirements for any exchange or refund:
You have the right of contract repayment or refund (color or size change) that will be applied exclusively to all those goods that will be returned in the same condition that corresponds. Please, return the item using or including the original wrapping. You should include too all the instructions, documents and wrapping from the products. In any case you should send the good with the original label attached. You will not have any refund if the good is damaged, for that reason you should be careful with the product.
Once the products have been returned to our stores and after checking them you will have the refund procedure of your amount paid following your payment method. You may change the product for the same one but in different size or color.
For any other incident related on article refunds of our shop you can contact us at: firstname.lastname@example.org or calling: 0034 952 382 767.
If a product is different to the one ordered by the client being a vendor mistake, we will change it without any additional cost.
REFUNDS ON FAULTY PRODUCTS:
In the case you consider the moment of delivery does not suit to the stipulate contract, you will have to contact us immediately through our contact form or giving us the product details and damage or calling us to 0034 952382767 and we will tell you the steps to follow.
The product can be refund to a courier and we will examine carefully the refund product telling you by email in a reasonable delay if you may refund it or change it (depending on the circumstances).
Refund or replacement will be done as soon as possible and in any case within 30 days following the date we sent you an email accepting your procedure with the withdrawal or replacement of the article. Amounts paid for those articles already returned for any fault or defect will be repaid in his total amount, including delivery costs. Refund will be done whatever payment method you used at the purchase time. All rights are reserved from current legislation.