Returns & Exchanges

Returns & Exchanges

Cambios y devoluciones

Customer Service

Telephone: 0034 952 382 767

Email: info@mauriceboutique.com

Address: San Miguel Street, 9. 29620, Torremolinos, Málaga (Spain).


REFUND AND EXCHANGE POLICY

Below we offer you a guide on how to proceed in case that you wish to request a refund or exchange a purchase.

Legal policy for discontinuing the purchase:

 RETURNS AND CHANGES

You will have a period of 14 calendar days following the reception of your purchase to start the refund or exchange process of the acquired product (except when the product is excluded from the right of withdrawal, please see at the bottom of page). Once you have reached out to us you will have another 14 calendar days to ensure we receive the product.

Extension Christmas, buy from November 25th 2019 and request your Refund or Change until 3rd JANUARY 2020.

In the event that the refund or exchange procedure starts outside of the stipulated time limit, the item has been used or damaged or it does not contain the original packaging and accessories we would not accept the return of the product leaving you with no right to a refund or exchange. If you want these returned to you, you will have to cover the delivery cost.

 The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

 In order to proceed with the refund or exchange, you should follow the steps below.

- Get in touch with us, informing that you would like to request a refund or exchange using any of the methods outlined below. Any additional shipping costs for the refund or exchange will have to be paid by the customer.

Phone: (0034) 952-382-767

Email: info@mauriceboutique.com

 - Return your order, using a courier or ordinary post.

All returned items should be sent in their original condition and packaging including tags and accessories, without a sign of usage. You can send the item to the address below.

 Maurice Boutique, Calle San Miguel, 9. 29620, Torremolinos (Málaga), Spain

 *Note: In the unlikely event that an item is returned to us in an unsuitable condition, you fail to inform us that you would like a refund or exchange within the 14 days notice period, or the package takes more than 14 days to arrive to our storehouse after notifying us, we reserve the right not to refund you. If you want these returned to you, you will have to cover the delivery cost.

 **Note: We will generally cover outbound deliveries, however, the customer will be hold responsible for any additional costs or shipping issues, such as damage or loss, the package might undertake during the return process.

 REFUND:

Once the products have been returned to our stores and after checking them we will proceed with the refund following your payment method.
Maurice Boutique will not cover the shipping, customs or any additional delivery cost.
If the refundable product has got any fault, the vendor will be responsible to refund or repair it (except of those that the product acquired on the website counts on the manufacturer guarantee and in that case the client should follow the progress and conditions by the manufacturer).

 REFUNDS ON FAULTY PRODUCTS:

In case you consider that the item has an issue when delivered you should contact us immediately through our contact form providing us the product details and damage. Alternatively, you can call us to 0034 952382767 or E-mail us via info@mauriceboutique.com and we will tell you the steps to follow.

 The product can be returned via a courier of your choice. The item will be shipped with the delivery note and the invoice sent by the vendor. Once returned, we will examine carefully the item and inform you by email if you may refund or change the item (depending on the circumstances), within a reasonable time.

Refund or replacement will be done as soon as possible and in any case within 30 days following the reception the item. Amounts paid for those articles already returned for any fault or defect will be repaid in his total amount once verified, including delivery costs. Refund will be done whatever payment method you used at the purchase time. All rights are reserved from current legislation.

 SIZE AND COLOR EXCHANGES:

Moreover, the discontinuing right legally to the consumers and users during the 14 calendar days period from the delivery date of the order product can be able to change the size and colour of the items (subject to availability in stock) all products apart from those mentioned on next section. Maurice Boutique will proceed to send the same item in different size or colour, in charge of direct refundable costs and giving a new order to the buyer.

 EXCEPTIONS FOR DISCONTINUING RIGHTS AND/OR EXCHANGE

The following products are excluded from returns:

a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

b) The supply of goods that may deteriorate or expire quickly.

c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (Underwear)

 REQUIREMENTS FOR ANY EXCHANGE OR REFUND:

You have the right of contract repayment or refund (colour or size change) that will be applied exclusively to all those goods that will be returned in the same condition that corresponds. Please, return the item using or including the original wrapping. You should include all the instructions, documents and wrapping from the products. In any case you should send the good with the original label attached. You will not have any refund if the good is damaged, for that reason you should be careful with the product.

Once the products have been returned to our stores and after checking them you will have the refund procedure of your amount paid following your payment method. You may change the product for the same one but in different size or colour.

For any other incident related on article refunds of our shop, you can contact us at: info@mauriceboutique.com or calling: 0034 952 382 767.

If a product is different to the one ordered by the client being a vendor mistake, we will change it without any additional cost.